Shipping policy

Antonex Shipping Policy

Overview At Antonex, we’re committed to delivering your orders accurately and on time. This policy outlines shipping destinations, timelines, costs, and responsibilities for both Antonex and our customers.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays are processed on the next business day.

Estimated Transit Time

  • The standard shipping timeframe for delivery is 7–14 business days, depending on the destination.
  • Note: Business days exclude weekends and public holidays.
  • Some remote or international destinations may experience longer transit times due to customs processing or carrier schedules.

Shipping Rates and Carrier

  • We offer competitive shipping rates calculated at checkout based on destination, weight, and service level.
  • We partner with trusted carriers to ensure reliable delivery. You will receive a tracking number once your order ships.

Delivery to P.O. Boxes

  • Some carriers may not deliver to P.O. Boxes. If your address is a P.O. Box, we will contact you if an alternative address is required or if additional routing is needed.

Order Tracking

  • A tracking number will be provided via email as soon as your order ships.
  • You can track your package on the carrier’s website using the tracking number.

Shipping Restrictions

  • We currently ship to the addresses provided by the customer at checkout. Please ensure your address is accurate.
  • We are not responsible for delays caused by carrier issues, customs, or events beyond our control (natural disasters, strikes, etc.).

Customs and Duties

  • For international shipments, duties and taxes may be collected by the carrier or local customs at the destination. Antonex is not responsible for these charges unless explicitly stated at checkout.

Delivery Attempts

  • If delivery is unsuccessful, the carrier may attempt delivery again or require pick-up at a local facility. Please follow carrier instructions to ensure successful delivery.

Undeliverable Packages

  • If a package is returned to Antonex as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

Order Modifications and Cancellations

  • Once an order has been submitted for shipping, it cannot be cancelled or modified. If you need to change the shipping address, contact us immediately at [antonexexclusive@gmail.com].

Lost or Damaged Items

  • If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage and the original packaging. We will arrange a replacement or refund per our return policy.

Customer Responsibilities

  • Please provide accurate shipping details at checkout.
  • Ensure someone is available to receive the package if required by the carrier.

Policy Updates

  • Antonex may update this policy from time to time. The latest version will always be available at [https://antonex.store/].